OCTOBER 7. 2020
For the safety for our staff as well as clients, we are not allowing clients to enter the clinic. All interaction with clients will be done either by phone, or outdoors in the parking lot. Pets are brought in for services then returned to their owners in the vehicle. Our doctor will visit with the client as he would normally, however it will be outside by the vehicle. If payment is by credit/debit card, it is preferred to take payment over the phone if client is comfortable to reduce contact. Any card information will be returned to the client or disposed in a shredder. Always call before your visit to let us know you intend to have your pet seen. When you arrive, call the clinic to notify of your arrival as well as the make, model, and color of your vehicle and you will be placed in line. We try our best to keep service first come first serve based on time of arrival. If we can make any accommodations to make you and your pet's visit easier, do not hesitate to ask! We are here to serve!
[MARCH 30, 2020]
With the current travel restrictions placed on our Texas border, we just wanted to let everyone, especially our Louisiana clients, know that we would be happy to mail any products/prescriptions that you and your pets may need. If you feel you need medications in larger quantity, do not hesitate to ask. Please give us a call! (936) 598-3423.
COVID-19 UPDATE FROM SHELBY VETERINARY ASSOCIATES
Doctor Jousan and the staff at SVA are taking the COVID-19 outbreak very seriously. The health of our employees, clients, and patients remain our priority during this stressful time. We are taking several precautions here at the clinic and wish to inform you of a few updates.
As of Wednesday March 18th, we will remain working our normal business hours, however, as this outbreak continues to develop, our services and hours of operation may change. Please refer to our Facebook page as well as our website for any new updates. If you do not have access to those sources, you may call the clinic at (936) 598- 3423 and we will be happy to notify you of any changes.
If you or a family member are ill, running a fever, or not feeling well, we kindly ask that you try to avoid entering the clinic. If necessary, have a healthy friend or neighbor bring your pet in the event that they need veterinary care. We are also asking that children be left at home as much as possible in an attempt to protect them as well as others. If you are immunocompromised, elderly or have a medical condition please be cautious as well.
If you feel uncomfortable waiting in our lobby, we encourage you to wait in your vehicle and call us to check in from the parking lot. A staff member will be happy to contact you when an exam room is available for you and your pet.
The staff is taking extreme measures to thoroughly clean and disinfect all commonly touched surfaces multiple times daily. These surfaces include floors, door knobs/handles, counters, seating areas, ect. As always, exam rooms are cleaned after every patient is seen. Antimicrobial soap for handwashing and hand sanitizer is available, please feel free to utilize them.
Our Doctor and staff can be in contact with upwards of 30-40 people per day, and we are attempting to cut down the direct contact between clients. Therefore, we ask that you forgive us if we do not greet with a handshake.
As for prescriptions and product availability, there is much crossover between the medications used in veterinary medicine and human medicine. It is likely that some products will become unavailable as human consumption increases over the next several months. Please bear with us as we navigate these outages. If you wish to purchase food or medications in larger than normal quantities, please call and notify our staff so that we can arrange it for you.
We are always willing to help our patients and clients in any way we can. If there is anything we can do to assist you during your visit, please do not hesitate to ask. Thank you for your understanding during these difficult times.
-Dr. Jousan and Staff at SVA